Computer Support Technician Certificate

Build Your Skills. Solve Problems. Start Your IT Career.

Turn your interest in computers into practical skills you can use in the workplace. The Computer Support Technician Certificate at Glen Oaks Community College prepares you for entry-level opportunities in computer repair, technical support, and information technology.

Through hands-on coursework, you'll learn to install, maintain, and troubleshoot computer hardware, software, operating systems, and networks. You'll also build the problem-solving and communication skills needed to help people use technology with confidence.

Man in a plaid shirt sitting with a laptop on his lap typing code

 

Why Choose This Program?

Businesses, schools, healthcare providers, and other organizations depend on computers and reliable technology. When systems stop working, they need skilled people who can find the problem and help fix it.

This certificate helps you build a foundation in computer systems and IT support while preparing for opportunities in a technology-driven workplace.

You'll gain skills to:

  • Install, configure, and maintain computer hardware and software
  • Diagnose and troubleshoot common computer problems
  • Work with PC operating systems and networking technologies
  • Understand network security and safe computing practices
  • Provide helpful technical support to computer users
  • Apply practical problem-solving skills in IT environments

Whether you're exploring your first career or developing new technical skills, Glen Oaks can help you take the next step.

What You’ll Learn

The Computer Support Technician Certificate combines computer fundamentals with more advanced technical training.

You'll study:

  • Computer Hardware and Repair: Learn how computer components work and how to diagnose, maintain, and repair systems.
  • Operating Systems: Develop skills in installing, configuring, and troubleshooting PC operating systems.
  • Computer Networking: Explore how networks connect devices and support communication.
  • Network Security: Learn foundational concepts for protecting computer systems and networks.
  • Server Technologies: Build knowledge of server systems and their role in IT environments.
  • Technical Troubleshooting: Practice identifying problems and finding effective solutions.

Coursework also builds knowledge aligned with CompTIA certification objectives.

Sample Courses

  • CIS 101 – Introduction to Information Technology
  • CIS-121 – Computer Science I
  • CIS-220 – Computer Technician Essentials
  • CIS-245 – Network Security

Computer Support Technician - Program Details

FAQs

Q: What is the Computer Support Technician certificate?
A:  It is a 32-credit certificate program at Glen Oaks Community College that provides training in computer hardware, repair, operating systems, networking, network security, and technical troubleshooting.

Q: What jobs can I pursue with this certificate?
A: The program prepares you to explore entry-level positions such as computer support technician, computer repair technician, help desk technician, desktop support technician, and IT support technician. Specific qualifications vary by employer.

Q: Do I need previous computer repair experience?
A: The program includes foundational computer coursework as well as specialized technical classes. An academic advisor can help you review course prerequisites and choose a starting point.

Q: Does this certificate include hands-on training?
A: Yes. Network Security is a required course and Ethical Hacking is one of the available electives.

Q: Can I continue towards an associate degree?
A: Yes. You can explore related associate degree options, including Secure Systems and System Support AAS. An academic advisor can help you understand which certificate courses apply towards your next credential.

Ready to Take the Next Step?